Re-scheduling and cancellation policy for those affected by Covid-19

Please note: This is the policy for IELTS (Academic and General Training), you can find the UKVI cancellation and refund policy here.

Make sure you read and accept the IELTS test terms and conditions when you register for the test. 

The terms and conditions contain important information, including details of:

  • test day arrangements
  • what you can take into the test
  • the rules you must follow
  • test security
  • what you can expect from the results process
  • cancellations
  • how we use your information.

When you sign the application form declaration, you are confirming that you have read and understood the IELTS test terms and conditions and agree to abide by them.

Cancelling your IELTS test

If you wish to postpone or cancel your IELTS on Paper application please contact Eiken Foundation of Japan 

If you postpone or cancel your IELTS on Computer application more than 5 weeks before the test date, you will receive a full refund without any deduction. 

Please note that refunds can take four to six weeks to process.

No refunds will be allowed for IELTS within five weeks of the test date. Exemptions from this policy are:

  • serious illness or medical incident (such as hospital admission or a major injury)
  • bereavement - loss of a close family member
  • hardship or trauma (such as being a victim of crime or involved in a traffic accident)
  • military service.

To cancel your IELTS (Academic and General Training) test, please log in to the Test Taker Portal and submit a cancellation request, along with an upload of supporting documentation/evidence.

To cancel your UKVI or Life Skills test, please visit How to book an IELTS for UKVI test? page.

If a medical certificate confirming illness on the date of the test is provided within three working days of the test date, together with the submitted cancellation request on the Test Taker Portal or Refund Application Form, the fee is refundable, minus an administration fee of 25% of the test fee.

Only medical certificates in local language or English are accepted. If we have not received your submitted cancellation request along with an upload of supporting documentation/evidence on the Test Taker Portal, or the Refund Application Form by the third working day after the test, you will be marked as absent and forfeit all claims.

Please note that we do not accept sick notes issued by family members.

Requesting a test day transfer

If you need to change the date of your test from the date you originally booked, you can request a test day transfer up to five weeks before the test date, free of charge.

Please note that the new test date must be within three months of the original date. In cases of illness, transfer is possible within five weeks of the test if an original medical certificate is provided within three working days of the test date, together with the Request for Refund or Test Date Transfer Form.

If you receive a transfer to a new test date (either before the test or due to illness) and you are ill on the second test date, then you are not entitled to a refund of the test fee nor to any further transfer to a new test date.

Please note: 

As an added measure to enhance IELTS test security, all participants will be required to have their photograph taken by IELTS administrative staff on their test day. Please make sure that you review the instructions supplied to you after you have booked your test.

Find out about our special arrangements for those with disabilities or learning difficulties.