This section contains information on:

  • privacy, data protection and freedom of information
  • terms on the use of all British Council websites, accessibility, remarketing and information on how to make a complaint
  • details on the policies that the British Council abides by.

This information is updated from time to time. 



We regard the lawful and correct treatment of personal information as important to our successful operations and to the maintenance of confidence of those with whom we deal. As such this statement will apply equally to all of our offices irrespective of where they are based. 

You can read our full policy on privacy in English.


Find out about how we protect your information and how you can request access to this information we hold about you.

You can read our full policy on data protection in English.


The British Council prides itself on seeking new and open ways of engaging with the worldwide community.  In order to build integrity and trust, it is important that we set an example by opening up more of our organisation to the world. 

You can read our full policy on freedom of information in English.

Terms on the use of this site

The British Council has set out specific information on how you may use this site. Here you will find information on how this site has been designed to make it accessible to everyone. You will also find information on Remarketing policy and details on how to make a complaint.


The British Council has terms and conditions on the use of this site and links to and from this site. 

You can read our full terms and conditions in English.


We have made every effort to make easy to use for everyone, no matter what browser you choose to use, and whether or not you use any special equipment to access it. 

You can read more information on the British Council's website accessibility measures in English.


3rd party vendor remarketing tracking cookies (like the Google Adwords tracking cookie) are used by The British Council.

Remarketing through the use remarketing tracking cookies or pixels enables us to show ads across the internet to you after you have visited our website.

We do not collect any identifiable information through the use of Google, Facebook or any other 3rd party remarketing system.

The third-party vendors, such as Google and Facebook, whose services we use, will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to make special offers and continue to market our services to those who have shown interest in our services.

If you do not wish to receive this type of advertising from us in the future you can opt through the links below.

The British Council may from time to time utilise Facebook Advertising, Facebook Pixel Re-Marketing, and communications. We do this to understand and deliver ads and make them more relevant to you. Cookies also enable us to learn whether someone who saw an ad on Facebook later visited our website. The ultimate control of the dissemination of information gathered through Facebook Advertising, Facebook Pixel Re-Marketing, and communications resides entirely with Facebook. You can opt-out of Facebook’s use of cookies and Facebook Pixel Re-Marketing through settings on your Facebook Account

Walk in visitors or customers of the British Council who leave their contact details with our staff may be remarketed to (online and offline) with information from the British Council. We do not share this information with third parties. If you do not want to receive such information through remarketing please contact us to remove your remarketing database. 


We value your opinion. We hope to make your experience of dealing with the British Council an excellent one and we welcome your comments, suggestions and details of your satisfaction or dissatisfaction regarding the service you have experienced when contacting us or using any of our products or services. We would also like to hear if a particular member of staff has provided you with exceptional service. 

You can read our full policy on making a complaint in English.

Notice Concerning Breach of Former Employees’ Personal Information

This is notification to former employees of British Council Japan who left after 21 June 2008.  Former employees who left British Council Japan prior to 21 June 2008 are not affected.

A ransomware attack took place on 5 June 2023 on an HR cloud tool, which is used by a labour consultancy, our direct supplier. The security incident is directly managed by a software company and they have issued regular updates since becoming aware of the attack. They have also promptly notified the Personal Data Protection Commission in Japan as well as the police. The British Council and the labour consultancy will also jointly notify the Personal Data Protection Commission.

Following a full investigation, we have now received the assurance that the software company has not detected any data breach to a third party. 

If you are a former direct employee of the British Council Japan and left the British Council Japan after 21 June 2008, and have any concerns about what has happened or would like further information, please contact us online.



As a cultural relations organisation, the British Council has policies that it abides by:


The British Council is committed to meeting UK and international standards for managing our environmental impact. We recognise the impact of our business operations and activities on the environment. We also recognise the threat of climate change to prosperity, social justice and quality of life. We are therefore committed to managing and minimising our environmental impact. 

You can read our full environmental policy in English.

See also